Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.

A 15% service and processing fee applies on all cancellations.

Once the packaging and shipping process has started, it can no longer be cancelled.


All Within 15 days of receiving the product,

If the product is faulty or not in accordance with your order you should notify The ButtWasher Team of your intent to return the product.

Otherwise you will waive any right to reject them.

Should you request a refund, the amount refunded will exclude the original cost of shipping incurred by ButtWasher.

A non-refundable dollar amount is $25 per order (product packing & handling fee).

Your Refund

Your refund will be processed 24-48 hours after receipt of the returned item

Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account)

You can return your product (at your own expense) anytime within 30 days for an exchange or refund (not including the product handling & shipping fee) subject to the following conditions.

Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)

  • Must be the original packaging & original condition as the item was delivered – uncut and unused.
  • All package inclusions must be returned.
  • Must not be used, marked, scratched, damaged or washed.
  • All returned items will be thoroughly inspected.