Contact us

Email theteam@buttwasher.net, or use the form on the contact page. You can also call our international call centre on +66 98 391 3877.

We aim to reply to every email within one business day.

Yes. Support runs 7 days a week by email.

Your order number and the email address you used at checkout, so we can find the order straight away.

We email it when your order ships, after the 24 to 48 hour handling time. We only get the number once the parcel has been sent, so please wait for that email before asking for it.

Enter the tracking number from your shipping email on the Track Your Parcel page.

Delivery takes 5 to 7 days after the 24 to 48 hour handling time. If that time has passed, email us with your order number and we will look into it.

Items in one order can come in separate parcels, so check your emails for more than one tracking number first. If something is still missing, email us with your order number.

Email us straight away with your order number and the new address. Once the parcel has shipped, we may not be able to change it.

Email us with your order number. You can cancel at any time up to 15 days after delivery. If it has already shipped, you then send it back unused.

Email us with your order number and the item you want to return, within 15 days of delivery. We will tell you where to send it. It needs to be unused and in its original packaging, with proof of purchase.

You pay to send back something you changed your mind about. If the item is faulty, damaged or not what you ordered, we pay.

Within 14 days of us receiving the item back, or of you sending proof that you posted it. The refund includes the standard delivery charge you paid, and goes back to the card or PayPal account you used.

No. There is no cancellation fee, and nothing is taken off your refund for packing or restocking.

If it arrived sealed and has been unsealed and then fitted or used, we may refuse it as a change of mind return for hygiene reasons. That never applies to faulty goods.

Under the Consumer Rights Act 2015 you can reject a faulty item for a refund within 30 days of delivery. After that, you can ask for a repair or a replacement, and then a refund or price reduction if that does not fix it.

Email us with your order number and what arrived. We will put it right with a replacement or a refund, and you will not pay to send the wrong item back.

The Consumer Contracts Regulations 2013 give UK consumers 14 days from delivery to cancel an online order. We allow 15 days.

Yes. Email us about your toilet, your cistern or which seat shape you need, and we will help you pick.

We can help you check. Tell us whether you can reach the cold supply to your cistern and, for the bidet seat, the distance from the bolt holes to the front of the rim.

We can answer questions about what is in the kit and how it connects, but we do not offer an installation service. Installation and backflow requirements apply: follow the product instructions and the water regulations where you live, and use a qualified plumber if you are unsure.

No. We are an online store with no shop or showroom, so there is nowhere to visit or collect from. Email is the way to reach us.

You get an order confirmation email after payment. If it has not arrived, check your spam folder, then email us before ordering again so you are not charged twice.

Email us with your order number. Card payments are processed by Stripe and PayPal payments by PayPal, and we never see your full card details.

Use the enquiry form on the wholesale page, or email us with the products and quantities you need.

Enter the code valued-customer at checkout. It takes 15 per cent off the goods, but not the delivery charge.

We use them to answer your message and deal with your order, and we do not sell them. The privacy policy explains how we handle your data under UK GDPR and the Data Protection Act 2018.

Email us with your order number and what went wrong. We aim to reply within one business day, and your rights under the Consumer Rights Act 2015 are not affected.

We deliver across the UK. If you are outside the UK, email us before you order.

Bidet Co UK is a division of Caruso Consulting Co Ltd, company registration (Thailand) 0765554000332, with a UK administration office at 50-60 Station Road, Cambridge, Cambridgeshire CB1 2JH.