Shipping

Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Where we deliver

We deliver across the UK. If you are outside the UK, email us at theteam@buttwasher.net before you order.

What delivery costs

Standard delivery is free on orders of £75 or more. Below that, standard delivery costs £25. If you use a discount code, the £75 is counted after the discount comes off. Your basket shows the delivery charge before you pay.

You can also choose express delivery in your basket for £25. Express is a paid upgrade, so the £25 applies even when your order would get free standard delivery.

How long it takes

We handle and pack each order within 24-48 hours. Once it is dispatched, delivery takes 5-7 days. The 5-7 days do not include the handling time, so allow for both.

Tracking your parcel

When your order is dispatched, we email you a tracking number. You can use it to follow your parcel on our Track Your Parcel page.

Separate parcels

Items from the same order may be sent in separate parcels and arrive on different days. If part of your order has turned up and you are not sure about the rest, email us and we will check.

Late, lost or damaged parcels

If your parcel has not arrived within the times above, email us with your order number and we will chase it. If it has been lost, we refund the full cost of the goods and the delivery charge. If it arrives damaged, our Refunds & Returns page explains how we put it right.

Questions before you order

Need your order by a certain date, or not sure about delivery to your address? Email theteam@buttwasher.net before you buy. We aim to reply within one business day.